By continuing to access the Rebels and Dreamers studio or website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with the privacy policy, govern Rebels and Dreamers Studio’s relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website.
STUDIO TERMS & CONDITIONS
Please read through the Terms and Conditions on our website thoroughly before enrolling for a class. When registering as a client at Rebels and Dreamers Studio, you agree to the terms and conditions as laid out on our website www.rebelstudio.co.nz.
Our studio is an inclusive space. We will not tolerate any kind of discrimination or behaviour that creates a hostile and unpleasant environment for staff or members.
We endeavour to deliver all our classes on time and as advertised, however classes are subject to change or be cancelled without notice. Rebels and Dreamers Studio is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
Out of consideration for the teacher and other clients we ask that you arrive at least 3 minutes before the start time of the class. If you are late, you may not be let in so as not to disrupt the class.
If a class you would like to attend is fully booked please sign up for the waiting list. Should a place become available then you will be added automatically before the scheduled class.
A minimum of two people is required for a class to go ahead. You will be contacted via text or email should a class be cancelled and your session will be credited back to your account.
Cancellations/rescheduling classes need to be made more than 12 hours prior when to your class begins. Late cancellations will incur a lost session for all Intro Offers/Class Passes/Private sessions.
Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
Bookings are to be made via the Rebels and Dreamers Studio website via the PunchPass link or via the PunchPass app. We do not accept bookings or payments over the phone or in studio.
To book into a class you must either have credit in your account or pay at the time of booking. Classes are on a first come first serve basis and can be booked up to 30 days in advance for class passes and 60 days in advance for membership clients.
Rebels and Dreamers Studio is not responsible for the safekeeping of your belongings when attending a class in studio.
Rebels and Dreamers Studio has the right to refuse entry at anytime. Our instructors reserve the right to direct clients to a particular class type for safety reasons; instructors also reserve the right to turn clients away for any reason they deem necessary (for example, failing to follow the instructions given).
Clients must follow the instructions given around how to use, operate and exercise on the Reformer and/or any other equipment that is used both in (and out if applicable) the studio. Failing to do so may result in you being asked to leave the studio and forfeiting your pass.
Classes at Rebels and Dreamers Studio may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree to follow all instructions given to you by Rebels and Dreamers Studio instructors and you acknowledge that any failure to do so will be at your own risk. Rebels and Dreamers Studio is in no way liable for any injury, loss of property or death resulting from attending our studio.
Because we rely heavily on social media for advertising, there may be times when the class is filmed or pictures are taken to be put onto social media. If you prefer not to be shown in our videos and pictures on social media, it is your responsibility to tell the instructor at the start of class. We have no control over clients posting content that shows other clients in the studio; we may reshare this content on our social platforms.
By booking into and participating in a class* you automatically agree to these terms & conditions.
*This includes live or recorded online classes as well as those in our Content Library
CANCELLATION POLICY
Class cancellations are the responsibility of the person booking the class and can be made via the Rebels and Dreamers Studio website via PunchPass or the PunchPass app. Cancellations via phone, email or social media will not be accepted.
Class cancellations can be made up to 12 hours prior to your class start time without penalty.
Clients using Memberships/Intro Offers/Class Passes/Private Session Passes who pre-book a class but cancel the booking less than 12 hours prior to the class start time will forfeit their class and the credit will not be returned to your account for this missed class.
NO SHOWS
Clients using Memberships/Intro Offers/Class Passes/Private Session Passes who pre-book a class but fail to attend will forfeit their class and the credit will not be returned to your account for this missed class.
PRICING & REFUNDS
All prices are quoted in New Zealand Dollars ($NZD) and all transactions are processed in New Zealand Dollars ($NZD). Prices, products and offers include GST.
All prices are correct at the time of online publication. Prices are subject to change without notice.
Sale items are only available at the lower price during the sale period.
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.
We reserve the right to amend prices and printing errors.
Prices may increase from time to time to reflect increases in cost and benefits. To keep you healthy, we must keep our business healthy.
All purchases are final. Rebels and Dreamers Studio does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, change of address or any other reason. We will consider extensions on class packs upon sudden injury, illness with a medical certificate and pandemic-related lockdowns.
All passes and memberships are non-transferable between clients.
Rebels and Dreamers Studio reserves the right to bill the client the cost of any additional bank fees which may incur from disputed or failed transactions regarding a clients account.
All payments are processed through Stripe, which is a third party online payment system. Rebels and Dreamers Studio has nothing to do with any additional fees that may be charged as a result to clients having insufficient funds during payments. Refunds through Stripe may take 7-10 working days and will go back onto the card that was used for the original purchase.
Refunds will not be given unless goods/services are not provided and an extension on validity of Passes is not an option. In the case of workshop tickets and passes, these are non-refundable and make up classes will not be given if a session is missed; by signing up to a workshop it is assumed clients will attend all sessions included in the workshop.
GIFT CARDS
Gift Cards can be used for classes or merchandise at Rebels and Dreamers Studio.
Gift Cards are not redeemable for cash and are not transferable.
Rebels and Dreamers Studio does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final.
We accept no responsibility if a gift card is lost, stolen, destroyed, or used without your permission.
Gift Cards may be purchased by emailing hello@rebelstudio.co.nz with Class Passes, Private Sessions or a dollar amounts able to be purchased (Intro Offers are NOT included). Our Gift Cards have a 6 month expiry date from date of purchase. No change will be given for money left over on Gift Cards.
CLASS PASSES
1, 5, 10 and 20 Class Passes are valid for three months from the date of the first class booked.
Pass extensions are only available upon sudden illness or injury, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
Session packs are non-transferable and non-refundable.
Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass cancelled.
Any non-cancellations, no show or absence will result in forfeiting that visit. If you do not attend a booked session or cancel within 12 hours of the class start time, you will be charged for the class.
Rebels and Dreamers Studio has the right to terminate a pass without notice for any unsatisfactory behaviour or other reasons decided by us, which occurs on our premises, in writing, or is directed at our staff or other members.
INTRO OFFERS
Intro Offers are available only once per person and cannot be shared, suspended or refunded for any reason.
The activation date is the date the pass is purchased and is valid for 14 days from the purchase date.
Our New Client Intro Offer is for the specified number of group Reformer classes valid for the specified number of days from the date the pass is purchased. Available to new clients only.
Clients found to be using multiple accounts to purchase our intro offers more than once will be charged at the price of a single casual class for all classes attended after the initial intro offer used.
Additional penalties may apply.
Intro Offers are subject to change or be made unavailable without prior notice.
STUDIO DEALS AND SPECIAL OFFERS
Studio deals and special offers cannot be shared, suspended/extended or refunded for any reason.
The terms and conditions listed with any studio deals and special offers apply.
PRIVATE SESSIONS
Private session single passes (1:1 Session, 2:1 Session, 3:1 Session) are valid for 2 months from date of purchase.
The '5x 1:1 Session/5 x 2:1 Sessions/5 x 3:1 sessions' pass is valid for 2 months from the date of the first class booked.
Extensions on these are only available upon sudden illness or injury, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
Session packs are non-transferable and non-refundable.
Any non-cancellations, no show or absence will result in forfeiting that visit. If you do not attend a booked session or cancel within 12 hours of the class start time, you will be charged for the class.
Rebels and Dreamers Studio has the right to terminate a pass without notice for any unsatisfactory behaviour or other reasons decided.
MEMBERSHIPS
Minimum term of 3 or 6 months. A Minimum Obligation Agreement means an agreement that has a minimum term commitment to maintain payments, post this minimum term the agreement will continue indefinitely until terminated by the customer or Rebels and Dreamers Studio. The Obligation Agreement Term is 3 or 6 months.
If you wish to cancel your membership after your minimum obligation term, we require 4 weeks' notice in writing to action this request.
The client must pay all fees and charges including GST as applicable, for the term of their membership.
If payment is not successful, your Membership will be paused and you will be unable to attend or book classes until your payment is successful. If payment is not received within 7 days of the weekly payment day, the Membership will be terminated and fees may apply at the discretion of Rebels and Dreamers Studio.
Late cancellations (less than 12 hours), and non-attendance to any booked session will result in a lost session/additional charge if all sessions are allocated.
Fortnightly payment will be taken within 24 hours of the chosen date. If the date falls on a weekend day or a public holiday the time period will be within 24 hours from the start of the next business day. A dishonour fee may be charged if there are insufficient funds (we cannot provide a refund as this charge is made by our online payment provider Stripe).
It is the responsibility of the client to book their classes in advance. Refunds or make up classes will not be given if a client fails to book ahead and classes are booked out.
Because payments are fortnightly, clients have 2 weeks once the payment comes out to use and spread the number of classes over the 14 day period starting the day of payment.
Rebels and Dreamers Studio reserves the right to adjust membership fees at any time giving 21 days’ notice.
Pausing of membership. Customers can request to put their membership on hold for up to 4 weeks of the year (excluding Rebel Studio closure periods). A customer may apply to pause their membership, giving 7 days’ notice via email, due to medical, travel or personal reasons. Requests to pause a membership will be at the discretion of Rebels and Dreamers Studio. Clients will not have access to any bookings or facilities that form part of the Agreement while the pause is in place. Longer periods will incur an admin fee of $15/week paid as an upfront payment before the Membership is paused. Please note that this pause puts your membership on hold and will therefore extend your minimum term commitment by the amount of time paused.
Signing up to a Membership is a legal commitment. Cancellations of the Membership prior to the Obligation Agreement term will incur a cancellation fee of $170.00 and waiving this fee will ONLY be considered if there is serious illness or injury (a medical certificate must be supplied).
If any balance is outstanding for more than 4 weeks Rebels and Dreamers Studio may notify any credit reporting or referencing agency of the default, and may pass the customer’s debt for collection to a third party agency.
Memberships and perks for Membership clients are strictly non-transferable to other clients.
ORIGINAL MEMBERSHIPS - no longer available for purchase and will be phased out once all contracts have completed)
If you are currently still on the original Membership (weekly payments) all the above terms under 'MEMBERSHIPS' also apply.
Original Membership (weekly) payments will be taken within 24 hours of the chosen date. If the date falls on a weekend day or a public holiday the time period will be within 24 hours from the start of the next business day. A dishonour fee may be charged if there are insufficient funds (we cannot provide a refund as this charge is made by our online payment provider Stripe).
As the original Membership payments are weekly, clients have 1 week once the payment comes out to use and spread the number of classes over the 7 day period starting the day of payment. (Note: these weekly memberships are no longer available for purchase and will be phased out once all contracts have completed).
Original Memberships only automatically terminate after the minimum obligation period - Minimum term of 3 or 6 months. A Minimum Obligation Agreement means an agreement that has a minimum term commitment to maintain payments, post this minimum term the agreement will be terminated automatically and can be restarted by the customer or Rebels and Dreamers Studio at the request of the customer. The Obligation Agreement Term is 3 or 6 months.
PRIVACY POLICY
We are committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website/email address/booking system may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. We may collect the following information:
Name
Contact information including e-mail address
Date of birth
Emergency contact person
Payment history
Demographic information such as postcode
Other information relevant to customer surveys and/or offers
Sensitive information
Please note that we use a third party payment system (Stripe) which stores your credit card information.
